IT Service Desk Agent

POSITION OBJECTIVE

Service Desk Agent is customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.

ROLE & RESPONSABILITIES:
Regular end user support (professionals)

Adequately solve tickets according to agreed priority and in compliance with sla − End user equipment support and troubleshooting (dell (laptop, desktop, workstation), ricoh (regular printers and mp), etc)

Computer installation and setup (pxe boot)

Standard brp applications deployment (through sccm)

Microsoft office suite

Google workspace office suite

Google meets hardware support

Wireless connectivity

Devices configuration and support (samsung & apple)

Manufacturing environment (commonly called shop-floor)

Mobile zebra printers (preventive and corrective maintenance along with lan configuration (wireless).

Zebra scanners (preventive maintenance and configuration)

Software configuration (mobisys)

Basic troubleshooting with infrastructure servers, network, and telecom asset equipment

Shop floor support (tier 2)

Shop floor equipment installation.

Shop floor apps installation (part of the configuration too).

Tablets installation, configuration and support

Weekly tapes backup and restore (if needed).

Schedule preventive maintenance of manufacture devices

Continues improvement: ensure at all times to prioritize the necessary interventions on production operations in order to reduce, or even proactively eliminate, downtime and loss of vehicles.

Receipt/validate and maintain all assets appropriately within the am database in order to constantly reflect the condition of the equipment under its immediate responsibility

Collaborate with other it functional towers to speed up incident or service delivery according to ticket priority in compliance with sla.

Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for service continuity.

Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.

Follow BRP values and behaviors

Ensure a safe working environment and take full accountability for all safety related topics.

TECHNICAL SKILLS:
Computer troubleshooting, software and hardware

Computer and mobile configuration knowledge

Microsoft Office suite

Problem solving

QUALIFICATIONS:
Bachelor: I nformation Technology

Experience at least 3 years experience in computer science

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 16,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

www.brp.com

YouTube @CommunicationsBRP