IT Service Desk Analyst

Role

IT Service Desk Analyst

Working Location

Bayan Lepas, Penang, Malaysia

Type of Position

Yearly Renewable Contract under Tentacle Tech

Working Hours

Shift Basis 6am – 6pm (6am-3pm, or 9am-6pm)

Job Description

• To provide technical assistance to users through phone, emails of fax
• To provide 1st level support and troubleshooting.
• To ensure continuous improvement to the job function
• To submit daily, weekly and monthly helpdesk report to team leader
• To work within Team in a pressurized working environment
• To continually demonstrate excellent inter- personal and telephone communication skills.
• To handle all contacts with openness, honesty and respect
• To act as single point of contact It related problems and queries,
• To maintain customer focus in all areas at all times.
• To ensure there is an emphasis on quality and continuous improvement within your job function.
• To carry out any other duties as and when assigned by the management.

Criteria

• Great – intermediate knowledge skills of L1 service desk support/ L1 Technical Support
• Microsoft Office Apps, Snow ticketing tools
• Proficient in English language with good communication skills
• Able to work in office hours / shift as well
• Education Level- Diploma or higher with 1 to 2 Years experiences.

Job Types: Full-time, Contract

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of Active Directory experience do you have?
• Are you Malaysian citizen?
• What is your Notice period?
• What is your expected salary?

Experience:

• IT support: 1 year (Preferred)

Location:

• Bayan Lepas (Preferred)

Work Location: In person