Asia Select
IT Service Desk
Skills
21 days ago
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Important information
Contract type:
Permanent
Location:
Pasig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
6 October 2026
What they need
Job title:
IT Service Desk
Job type:
Full-Time
Emp type:
Full-time
Industry:
Business Process Outsourcing (BPO)
Functional Expertise:
Information Technology & Telecommunications
Skills:
IT support
Location:
Pasig City
Job published:
2026-10-05
Job ID:
53940
Job Description
KEY RESPONSIBILITIES
You will:
- Support complex incidents and platform-level issues, including contact center and chatbot technologies.
- Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.
QUALIFICATIONS:
- 8–10 years relevant Service Desk / IT support experience.
- Strong communication.
- ITIL training/background.
- Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, knowledge bases, and software troubleshooting.
- Specifically requires AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.
Work Schedule: Shifting Schedule (24/7 operations; final schedule to be confirmed)
Work Set-up: Full-onsite, Ortigas, Pasig
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