Tekskills
IT Service Desk Engineer
2 months ago
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Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
21 August 2026
What they need
We are looking for a skilled IT Service Desk Engineer with 2 to 4 years of experience to provide top-notch support to our clients. The ideal candidate will have excellent communication and troubleshooting skills, with experience in handling IT support queries.
Roles and Responsibility
Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Document customer interactions and resolutions.
Collaborate with internal teams to resolve customer complaints.
Develop and maintain knowledge base articles to assist customers.
Participate in training and development programs to enhance skills and knowledge.
Job Requirements
Essential skills: Proficiency in IT service desk support.
Desirable skills: Good communication and troubleshooting skills.
Experience in handling IT support queries.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong problem-solving skills and attention to detail.
Excellent customer service skills and ability to build strong relationships.
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