It Service Desk Engineer

Role & responsibilities

• Job Title: Service Desk Analyst
• Location: Chennai/Indore
• Shift-Timing: EU Shift
• Work Mode: Hybrid (Weekly 2 days)
• Job Type:  Direct Contract

Please share below details for further process

• Updated Resume
• Comfortable to Work in Rotational Shift: Yes/No
• Comfortable with InfoBeans direct contract: Yes/No

Job Description

• The role of the analyst to provide chat support/tickets/SCTASK.
• Also closely work with the team #ASONE approach to achieve the goal and enhance the support.
• Looking for the candidate with good communication, positive and ownership mindset with customer service & chat experience.
• To achieve the organizational goals and KPI's.
• Elevating the support by sharing the process improvement ideas.
• chat & customer service experience, technical skills in computers like software, MS office package, drives, etc,
• at least 2 years experience.

Preferred candidate profile