IT Service Desk Engineer (L2 - MSP)

L2 Service Desk Engineer - Melbourne (Remote)

Our client is a award-winning Australian MSP with 15 years of experience and a growing Melbourne client base, they’re expanding their local team and need an experienced L2 Engineer to support SMB clients.

Package: $75,000 - $85,000 + super

Work setup: Flexible remote working, with a mix of WFH and onsite client support

The role

• Provide L1 and L2 remote and onsite support to managed service clients
• Resolve technical issues across client IT environments, including problem management to address root cause
• Meet assigned SLAs in a fast-paced, collaborative team
• Support a growing network of Melbourne-based SMB clients

Essential experience

• 3+ years in a help desk role
• Previous technical experience at an MSP
• Advanced end user support and Active Directory (on-prem and Azure)
• Windows Server, Azure and Exchange
• Desktop, firewall and some LAN/WAN exposure
• Strong analytical, problem-solving and time management skills
• Strong communication and interpersonal skills

Technologies

• Windows desktops and MS Office Suite
• Microsoft 365 and Active Directory
• Windows Server
• Firewalls, switches, LAN/WAN
• Printing