IT Service DESK / Technical Support

F2F HIRING DRIVE IT SERVICE DESK / INFRA TECH SUPPORT

Primus Global Technologies is hiring experienced IT Service Desk professionals in Bengaluru.

Job Details

• Role: Infra Tech Support Practitioner – L1 Service Desk
• Experience: 1+ Year
• Location: Bengaluru
• Interview Mode: F2F
• Interview Date: Saturday, 19th September

Key Requirements

• 1+ year experience in IT Service Desk / IT Helpdesk / Technical Support
• L1 troubleshooting and incident management experience
• Password reset and basic technical support
• ServiceNow / ticketing tool experience
• Good communication and voice support skills
• Typing speed: Minimum 40 WPM
• Basic knowledge of OS, applications and networking

MANDATORY REQUIREMENT

PF account / PF service history from previous employment is mandatory.

Candidates without PF records will not be considered.

Key Responsibilities

• Handle user queries and L1 technical issues
• Perform basic troubleshooting and incident triage
• Handle password reset requests
• Create and update service tickets
• Provide technical support through voice/support channels
• Follow standard support procedures and escalation processes
• Provide timely updates and clear communication to users

Interested Candidates

Email: [email protected]
WhatsApp: 8907079864

Please share your updated resume along with your Total Experience, Relevant Experience, Current Location, Current CTC, Expected CTC, Notice Period, PF Status and Typing Speed.

Candidates meeting the above criteria are encouraged to apply for the F2F interview on 19th September.