IT Service desk technician

Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A.

Join us at Karo Healthcare on our exciting journey. We're currently looking for an IT Service Desk Technician for our office in Kaunas.

What’s in it for you?

Join an international, fast-moving IT environment where your work has an immediate impact on colleagues across the business. You’ll take ownership of day-to-day IT support, build hands-on experience across workplace technologies and IT service management, and develop your skills as Karo Healthcare continues to grow.

What you’ll be doing

• Provide first-line IT support to end users across hardware, software, operating systems, standard applications, and peripheral equipment.
• Handle incidents and service requests through our IT Service Management platform, following ITIL practices, defined priorities, procedures, and SLAs.
• Manage end-user devices throughout their lifecycle, including installation, configuration, maintenance, troubleshooting, and replacement.
• Administer user accounts, access rights, and identity management solutions, including Active Directory and Microsoft Entra ID.
• Contribute to Incident, Request, Knowledge, and Change Management processes through accurate ticket categorisation, documentation, escalation, and stakeholder communication.
• Identify and document recurring issues and solutions to strengthen knowledge sharing and service continuity.
• Collaborate closely with the wider IT team to deliver a reliable, secure, and efficient workplace IT experience.

Requirements

• Relevant IT education or equivalent practical experience in an IT support, service desk, or workplace IT environment.
• Working knowledge of end-user hardware, operating systems, standard workplace applications, and IT environments.
• Practical experience with identity and access management, including user account administration, Active Directory and/or Microsoft Entra ID.
• Familiarity with ITSM tools and ITIL-based processes such as Incident, Request, Knowledge, and Change Management.
• Basic understanding of IT security principles and standard workplace IT practices.
• Customer-focused mindset with clear, professional communication skills.
• Structured, reliable, and comfortable managing several support requests according to agreed priorities.
• Collaborative and hands-on approach, with the motivation to learn and develop in an international, fast-paced organisation.

Benefits

• Opportunity to create, grow, and encourage
• Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
• Flexible schedule and life work balance
• Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
• Very positive work environment in a young, international, and motivated team
• Start-up spirit while being a part of the large international organization with strong values

Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.