IT Service Engineer

Key responsibilities

• Respond to various IT software and hardware processing requests such as user mail requests, consultation, and fault handling to ensure normal and stable operation of IT-related facilities and equipment in the region
• Conduct needs assessment and scheme construction follow-up of IT infrastructure such as conference room, weak motor cabinet and printer installation and configuration
• Improve user satisfaction, continuous service improvement, and prepare regular service reports
• Participate in IT service management process planning, management system construction and document writing
• Dock with business department needs and problem follow-up, and coordinate regional operation and maintenance resources
• Participate in the company's information security construction and conduct necessary checks in case of violations
• Analyze daily service data, identify repetitive and typical problems, and put forward suggestions for improvement
• Make standard IT service process according to ITIL principles