IT Service Management

Technical Skills

• Thorough understanding of ITIL and IT Service Management concepts
• Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
• Experience in designing, developing and documenting IT Service Management processes and workflows
• Experience in developing ITIL process performance metrics, measurements and agreements
• Knowledge of Service and Systems management applications including ticketing/workflow tools
• Experience in driving end to end major incident management process
• Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
• 10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes

• Planning and Analysis
• Requirements Definition
• Design Specifications
• Asset Management
• Software License Tracking
• Technology Architecture
• Integration and Testing
• Implementation and Migration
• Training and Knowledge Transfer
• Documentation
• Operations and Administration
• Technology Refreshment and Replenishment

Manage Cross functional support to ensure the Service Delivery which includes

• Availability Management
• Capacity Management
• Performance Management
• Service Level Monitoring and Reporting
• Service Support which includes –
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Reporting SLRs

Salary Range-$100,000-$140,000 a year

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.