IT Service Operations Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering, as an IT Service Operations Engineer in Pune, India! Role Description & Responsibilities: In this role, you will be responsible for:

Technical Support:

• Install, configure, image, and deploy Windows 11 laptops/desktops using standard enterprise build processes.
• Perform troubleshooting related to OS performance, boot issues, BSODs, driver conflicts, Windows updates, and application compatibility.
• Configure and support local and domain user profiles, BitLocker, Secure Boot, and TPM-related settings.
• Provide basic macOS administration including device setup, OS updates, application deployment, and troubleshooting of common macOS issues.
• Support Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Assist in deploying security baselines and endpoint configuration policies.
• Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP, and proxy-related connectivity issues.
• Diagnose and replace faulty laptop/desktop components including RAM, SSD/HDD, batteries, adapters, docking stations, and peripheral devices.
• Configure and troubleshoot printers, scanners, webcams, headsets, conference room equipment, and USB devices.
• Deploy VM, VDI machines as per business requirements
• Provide technical support to executives

IT Asset Management:

• Manage the complete lifecycle of IT assets, including procurement, receiving, tagging, allocation, transfer, repair, return, retirement, and disposal.
• Maintain an accurate inventory of all IT assets, including laptops, desktops, monitors, mobile devices, peripherals, and software licenses.
• Ensure all asset information is accurately updated in the IT Asset Management (ITAM) system.
• Perform periodic physical asset verification and reconcile inventory discrepancies.
• Monitor software license usage and ensure compliance with licensing agreements.
• Generate periodic reports on asset inventory, utilization, lifecycle status, and compliance.
• Coordinate with procurement, finance, vendors, and internal IT teams for asset-related activities.
• Support internal and external IT asset audits by maintaining complete documentation and records.
• Track warranty status, ensure timely renewal of IT asset warranty contracts, software maintenance renewals
• Maintain adequate stock levels of standard IT hardware and accessories.
• Coordinate hardware repairs and warranty replacements with OEM vendors.
• Support employee onboarding, transfers, and offboarding activities by ensuring timely allocation and recovery of IT assets.
• Maintain proper documentation of asset movements and operational activities.
• Ensure secure storage, handling, and disposal of IT equipment in accordance with organizational security policies.

Qualifications: Experience: Looking for 6-8 Years in IT Service Operations Engineer

Education: B.E/B.Tech or Graduate/Post graduate in related field

Technical Skills

• Good working knowledge of Microsoft Windows 11
• Basic working knowledge of macOS, iOS and Android devices
• Good understanding of desktop and laptop hardware components, peripherals, and accessories.
• Understanding of software licensing concepts and compliance.
• Experience in inventory management, asset documentation, and reporting

Soft Skills:

• Good verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Good analytical and problem-solving abilities.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks effectively.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to learn new technologies and continuously improve.

Preferred Experience:

• Experience supporting enterprise IT environments.
• Hands-on experience with ITAM platforms
• Experience coordinating with hardware vendors, OEMs, and service providers.
• Knowledge of software licensing and compliance practices.
• Experience supporting both Windows and macOS environments.

What is in it for you?

• Work for one of the biggest software companies in Europe
• Work in a culture of collaboration and innovation
• Opportunities for personal development and career progression
• Chance to collaborate with a multinational and multidisciplinary team

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.