IT Service Specialist I

Overview The IT Service Desk Specialist I wears a variety of hats to ensure that all IT functions within the company run smoothly. They are the single point of contact for all IT related inquiries, including desktop support, AV, IT infrastructure, application support, and more. The IT Service Desk Specialist I oversees the phone and ticket ques for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized.

Responsibilities

• Provides the single point of contact for all system users for IT related issues
• Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
• Ensures that IT policies, procedures, and standards are followed
• Coordinates with vendors when needed for service on defective devices
• Works with other IT staff to assist in the development of fixes and improvements
• Ensures that inbound support calls are answered live and resolved
• Ensures that all inbound support tickets are resolved in a timely manner
• Configures, installs, optimizes and retires IT Assets
• Provides technical expertise, and works to ensure that the company’s use of technology supports its business goals

Qualifications

• College Degree preferred, or combination of 2 years professional work experience and professional certifications
• Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
• Minimum 1 years working experience in a Service Desk or technical support function
• Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
• Experience administrating with the following technologies: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Highly self-motivated, proactive, and results driven
• Comfortable working in a fast-paced environment
• Experience working with retail environments a plus
• Ability to lift 25 lb boxes

What We Have To Offer Medical, dental, prescription, and vision benefits

24/7 virtual medical care

Employee Assistance Program for you and your family

401(k) with company match

Company-paid life insurance

Supplemental insurance for yourself, your spouse/partner, and your children

Short-term and long-term disability insurance

Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care

Pet Insurance

Commuter accounts

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The pay range for this position is expected to be between $60000 to $64000 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. #IND1

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