IT Service Transition Management Analyst

SUMMARY: ITIL-aligned Service Transition specialist with 3+ years managing application, cloud, and infrastructure handovers, readiness, risk, KT, and ServiceNow.

Transition Management Focuses on: Planning service transitions Readiness assessments Validation and acceptance activities Execution of transition plans Handover to operations teams

Deliverables may include: Transition plans Readiness checklists Handover documents Training materials Go-live assessments

Transition Management Capability

• Demonstrated experience in IT Service Transition Management, with a strong understanding of ITIL Service Transition principles, operational readiness, and support handover processes.

• Proven experience managing end-to-end transition activities for new applications, infrastructure, cloud services, and technology initiatives from project delivery to steady-state operations.

• Ability to assess operational readiness, identify transition risks, and develop mitigation plans to ensure successful onboarding into support operations.

• Experience in planning, coordinating, and governing knowledge transfer (KT) activities, including documentation reviews, walkthroughs, hands-on sessions, and competency assessments.

• Strong understanding of IT Service Management processes, including Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Project Management and Service Level Management.