IT ServiceNow Developer IV

Overview Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and work alongside some of the brightest minds in the industry. We are committed to building a diverse and inclusive culture that enables our organization to thrive. We value diversity in background, culture, gender, ways of thinking, skills, and experiences.

If you want to learn more about us, visit www.panasonic.aero. For a full listing of open opportunities, visit www.panasonic.aero/join-us/.

The Position IT ServiceNow Developer IV (CRM) – Senior We are looking for an experienced and driven Senior ServiceNow Developer specializing in Sales and Order Management (SOM) and Configure, Price, Quote (CPQ) solutions on the ServiceNow. The ideal candidate will possess deep platform expertise, strong solution design capabilities, leadership qualities, and excellent interpersonal skills to work with cross-functional stakeholders and enterprise customers.

Key Responsibilities

• Lead the design, development, implementation, and support of scalable solutions on the

ServiceNow with a primary focus on SOM and CPQ.

• Drive end-to-end solution architecture discussions and translate complex business

requirements into technical designs and implementation strategies.

• Configure and customize advanced platform capabilities including workflows, Flow

Designer, IntegrationHub, business rules, client scripts, UI policies, Script Includes, and

custom applications.

• Design and implement CPQ capabilities such as product modeling, configuration rules,

pricing strategies, quote generation, and order orchestration processes.

• Architect and develop integrations with CRM, ERP, billing, and third-party enterprise

systems using REST/SOAP APIs, IntegrationHub, and middleware technologies.

• Provide technical leadership, mentorship, and guidance to junior developers and team

members.

• Conduct code reviews, enforce development best practices, and ensure platform

scalability, maintainability, and security compliance.

• Collaborate closely with architects, product owners, business analysts, QA teams, and

stakeholders to ensure successful delivery of enterprise solutions.

• Participate in estimation, sprint planning, release management, and production

deployment activities.

• Troubleshoot critical production issues and drive root cause analysis and long-term

remediation.

• Create and maintain technical documentation, solution designs, and knowledge-sharing

artifacts

What We’re Looking For

• 5–7+ years of overall IT experience with extensive hands-on development experience in

ServiceNow.

• Strong implementation experience in Sales and Order Management (SOM) and CPQ

modules within ServiceNow.

• Deep expertise in:

○ Flow Designer

○ IntegrationHub

○ Service Catalog

○ Business Rules

○ Client Scripts

○ Script Includes

○ ACLs

○ UI Builder / Workspace concepts

○ REST/SOAP integrations

○ Scoped application development

• Strong understanding of quote-to-cash, order lifecycle management, and enterprise

sales processes.

• Advanced proficiency in JavaScript, Glide APIs, and ServiceNow scripting best

practices.

• Experience integrating ServiceNow with CRM and ERP platforms such as Salesforce,

SAP, Oracle, or similar enterprise systems.

• Experience working in Agile/Scrum delivery models and CI/CD pipelines.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, stakeholder management, and presentation skills.Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What We Offer At Panasonic Avionics Corporation, we recognize that our people are the foundation of our success. We offer a competitive, comprehensive, and flexible benefits program designed to support professional growth, well-being, and work-life balance.

Qualifications Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist certifications are highly preferred.
• Experience in telecom, manufacturing, or enterprise sales environments is an added

advantage.

• Exposure to ITSM, CSM, FSM, domain separation, platform governance, and large-scale

ServiceNow implementations is a plus.

Leadership & Soft Skills

• Ability to lead technical discussions and influence architectural decisions.
• Strong mentoring and team collaboration abilities.
• Excellent client-facing and consulting skills.
• Self-driven, proactive, and capable of handling multiple priorities in fast-paced

environments.

• Strong focus on quality, scalability, and continuous improvement.

Education

• Bachelor’s or Master’s degree in Computer Science, Information Technology,

Engineering, or a related discipline

REQ-148959