IT Services Engineer

Love getting hands-on with hardware and solving technical problems? From installing IT and network equipment to tackling support issues and helping people get on with their day, this permanent full time role offers plenty of variety and work you can take pride in. 
  
Why this role?

• Variety in your day: Troubleshoot issues, install equipment and contribute to IT projects.
• Broaden your experience: Work across Microsoft 365, Active Directory, hardware, networks and Wi-Fi.
• See the results of your work: Help people get back up and running and keep business operations moving.
• Put your skills to use immediately: Join the support team as a  permanent employee

What you'll be doing

• Providing desktop and IT support to users in person and remotely.
• Installing, configuring and troubleshooting network and IT hardware**,** including PCs, peripherals and network equipment.
• Diagnosing and resolving software, hardware and LAN/WAN/Wi-Fi connectivity issues.
• Supporting Microsoft 365 administration and Active Directory access and permissions.
• Coordinating with external support contractors and keeping users informed through to resolution.
• Maintaining accurate tickets, prioritising requests and contributing to installations and IT project work.
• Identifying and reporting security risks and working within agreed support standards.

What you'll bring

• At least 3+ years' hands-on desktop support experience.
• Practical experience installing and troubleshooting network and IT hardware.
• Experience with Microsoft 365 use and administration, plus Microsoft Office applications.
• An understanding of Active Directory security and permissions, and LAN/WAN/Wi-Fi principles.
• Clear communication skills and a friendly, customer-focused approach.
• The ability to take ownership, work independently and prioritise in a busy environment.
• Domestic and interstate travel is involved with this role

Based in Loganlea, 5 days a week in the office and the role includes site visits, so you'll need a current driver's license and access to a car.
  
Ready for your next exciting role? Then please Apply NOW