IT Services Lead

Enabling happier, healthier people so our nation can thrive.

About UniMed - Mō Mātou

As New Zealand’s third largest health insurer, UniMed has been looking after Kiwi’s for over 45 years. Today, more than 140,000 members benefit from our workplace health insurance and wellbeing services.

Guided by our values – Aspire, Care, Trust – our purpose is clear: to help New Zealanders and their whānau enjoy lifelong, good health. We’re a values-led organisation that creates a workplace where our people thrive, professionally and personally.

About the Role - Mō te Tūranga Mahi

As IT Services Lead, you’ll ensure UniMed’s technology services are reliable, secure and easy to access. You’ll work closely with our internal teams and external providers to deliver great service, resolve issues and support ongoing improvements.

You’ll be doing:

• Leading and developing the internal IT support team to build a positive, accountable service culture.
• Owning service delivery across end-user technology, core platforms, networks, access and in-house systems.
• Managing technology vendors, changes, incidents and escalations to minimise risk and disruption.
• Delivering operational security, service continuity and disaster recovery activities with key stakeholders.
• Monitoring performance, risks, capacity and costs, and identifying ways to improve reliability, security and customer experience.

About You - Mōu

You’re an experienced technology service leader who is calm under pressure and takes ownership. You’ll bring sound judgement, a strong customer focus and the ability to lead teams, manage priorities and build effective relationships.

You’ll bring:

• Experience leading technology services and coaching teams to deliver reliable, responsive support.
• Strong problem-solving, planning and prioritisation skills across incidents, changes, vendors and improvement work.
• Clear communication and reporting skills, with the ability to tailor information for different audiences.
• Experience managing service transitions and vendors, with a focus on accountability, risk and follow-through.
• A calm, adaptable and improvement-focused leadership style, with the ability to manage conflict and lead change.

Why Join UniMed - Ngā Hua Ki UniMed

At UniMed, we’re on a mission to create the happiest, healthiest workplace in Aotearoa – and we'd love for you to be part of that journey.

We offer modern workspaces in Christchurch and Wellington, along with a range of benefits designed to help you thrive, including:

• Comprehensive health insurance from day one
• An extra two days off per year for wellbeing / Hauroa
• 37.5 hour working week
• Access to a range of wellbeing initiatives

Sound like your kind of role? - Ko koe pea tēnei?

If you’re ready to take the next step in your career, apply now with your CV and cover letter!

Applications will close Sunday 25 October 2026.