IT Services Manager

Our client is a well-recognised global leader in diagnostic and healthcare services.  Technology plays a major part in enabling the delivery of our clients services at a clinical and non-clinical level.  This is a dynamic and interesting environment where innovation and service excellence come together.

The IT Services Manager is a key and critical role, delivering across multi-site operations.  As a natural leader, you will provide guidance and oversight to a team supporting Desktop, EUC and Site support activities.  Leveraging your relationship management skills, you’ll engage with a range of internal stakeholders, build trusted partnerships and delivering a reliable service to the end user.

Your responsibilities will include:

• Defining the operating rhythm, setting expectations and leading the team to deliver service excellence
• Overseeing the team to deliver hard and soft IT services including Desktop Support and EUC support across multi-site locations
• Managing key operational performance metrics and SLAs, with reporting up to the Head of Service Delivery
• Facilitating the seamless delivery of workplace technology initiatives
• Fostering positive and collaborative working relationships with key stakeholders (clinical and non-clinical), acting as the escalation point
• Operating with a continuous improvement mindset, contributing to initiatives and processes that enhance the user experience
• Managing the planning, acquisition, maintenance and renewal of technology infrastructure assets
• IT Vendor Management

The ideal candidate will bring:

• Significant experience coming from an IT Service Management role working across the full lifecycle
• Experience supporting technology services across complex environments
• The ability to build relationships, adept at cultivating productive partnerships and aligning technology services with user needs
• A people focused leaderships style, empowering and building the capability of their through collaboration and coaching, fostering a culture of accountability, continuous improvement and service excellence
• Technical expertise in a MS operating environment as well as EUC and hardware/workplace technologies
• ITIL service management knowledge
• Sound experience with ticketing systems

You'll be part of a connected national team of leaders, with your efforts and those of your team contributing to broader business objectives.  It’s a unique blend of people leadership and IT service management. 

This is a role which requires on-site presence and the ability to work across predominately Perth metro based locations.  Your main base will be Osborne Park.

Candidates are encouraged to make their application via the link.  Initial enquiries are welcome to Angie McGibbon, [0404 537 106](tel:0404 537 106)