IT Services Manager

ABOUT THE ORGANISATION

A highly regarded Investment Group requires a Skilled IT Services Manager with a flair for client service and stakeholder engagement.

ABOUT THE ROLE

• Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors
• Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.
• Monitor and report on service performance, ensuring agreed SLAs, KPIs and customer experience standards are achieved.
• Ensure operational readiness and documentation for new offices, systems and strategic business initiatives.
• Oversee service governance with a clear view of forecasting, commercial commitments, contract obligations and delivery risk
• Ensure seamless transfer of project deliverables into operations, ensuring adequate documentation, policy, procedure and training materials are captured
• Coordinating between technical teams, business stakeholders and third-party vendors

ABOUT YOU

• Proven experience in a high performing environment in an IT Services Management function with ability to collaborate effectively with an MSP
• Highly organised with strong attention to detail including a personable and clear communication style
• Extensive experience in IT Operations, Infrastructure or Service Management within a complex environment
• Proven experience leading and developing global technology teams and managing distributed service delivery
• Excellent analytical, problem-solving and decision-making capabilities.