IT Software Support Specialist | Texas

Key Responsibilities:

Software Support: Provide technical assistance for proprietary tire industry software, diagnosing and resolving user issues efficiently.
Customer Service: Deliver top-notch support to employees across our locations, ensuring a positive IT experience.
Software Troubleshooting: Identify and resolve software-related problems, escalating complex issues when necessary.
General IT Assistance: Support basic network, hardware, and system troubleshooting as needed.
Training & Documentation: Assist in training users on internal systems and create easy-to-follow guides for common IT issues.
Collaboration: Work with IT teams and vendors to implement solutions and enhance system performance.

Requirements:

Excellent Communication: Ability to explain technical concepts to non-technical users in a clear, professional manner.
Problem-Solving Skills: Strong analytical and troubleshooting skills, particularly with software applications.
IT Knowledge: Basic understanding of Windows environments and enterprise applications.
Customer-Focused Mindset: Patience and dedication to delivering excellent IT support.
Experience in retail, logistics, or automotive/tire industry software is a plus!

Preferred Qualifications:

Experience using ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk)
Experience using call-center or customer service phone system
Familiarity with basic customer service processes

Benefits:

Professional development opportunities
Casual, team-oriented work environment