IT Solution Analyst

Responsibilities:

• Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.
• Responsible for data extractions for Power BI usage.
• Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform.
• Responsible for creating and maintaining technical documentations throughout the project lifecycle.
• Ensure service requests and incidents are resolved within SLAs.
• Perform study and implementation of new IT solutions to the business in a timely and quality manner.
• Provide guidance on other team member on newly implemented solution.
• Manage projects as assigned from time to time.
• Participate in the testing, training, implementation and post-implementation support for the projects.
• Investigate and resolve technical issues encounter by users.
• Work with IT vendors for application maintenance and technical services.
• Ad hoc duties assigned by Senior Manager.

Requirements:

• Diploma/ Bachelor’s degree in Computer Studies, Information Technology or equivalent.
• 3 to 5 years of experience in Integrations and digitalization project.
• Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.).
• Experience in Crystal Report, Jasper Report, SSRS or any other reporting services.
• Excellent in SQL command, data analysis and database design.
• Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
• Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems.
• Good understanding of the Software Development Lifecycle (SDLC) and Project Management.
• Strong analytical skills, problem-solving skills and communications skills.
• Effective communication skills / interpersonal understanding.
• Fluent in English (verbal and written).

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.