IT Solution Engineer

KEY RESPONSIBILITIES

• Provide technical support, implementation, and troubleshooting for IT infrastructure and business solutions.
• Install, configure, maintain, and support servers, networking equipment, firewalls, wireless systems, and related IT infrastructure.
• Support Microsoft technologies, including Windows Server, Active Directory, Microsoft 365, Exchange, SharePoint, Teams, and related cloud services.
• Assist in the deployment, migration, upgrading, and maintenance of customer IT systems and applications.
• Perform network configuration and troubleshooting, including LAN/WAN, VLAN, VPN, Wi-Fi, switching, routing, and firewall environments.
• Conduct system health checks, troubleshooting, preventive maintenance, and technical assessments.
• Assist with cybersecurity solutions, security hardening, vulnerability remediation, patching, backup, and disaster recovery activities.
• Prepare technical documentation, implementation plans, configuration records, reports, diagrams, and handover documents.
• Provide onsite and remote technical support to customers and resolve technical incidents within agreed service requirements.
• Work closely with customers, vendors, project managers, sales teams, and other technical personnel during project implementation and support activities.
• Assist in solution design, product evaluation, proof-of-concept testing, and preparation of technical proposals where required.
• Perform other IT-related duties and technical assignments as required.

SKILLS & REQUIREMENT :

• Degree in IT, Computer Science, Computer Engineering, Networking, or related disciplines.
• Preferably 1–3 years of experience in IT infrastructure, system integration, networking, Microsoft technologies, cloud services, or technical support.
• Candidates should possess good troubleshooting and communication skills with hands-on knowledge of servers, networks, firewalls, Microsoft 365, virtualization, backup, and cybersecurity solutions.
• Relevant IT certifications will be an added advantage.
• Fresh graduates with strong technical knowledge and a willingness to learn may also be considered.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?

Experience:

• IT support: 1 year (Preferred)

Work Location: In person