IT Solutions Analyst IV

Duties & Responsibilities

Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed:

• Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements.
• Coordinate with project managers to ensure project timelines and milestones are met.
• Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes.
• Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.
• Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines.
• Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment.
• Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives.
• Technical acumen and the ability to perform system impact analysis across multiple applications and integrations
• Experience working in Agile delivery environments
• Strong technical requirements analysis and documentation skills
• API and integration experience
• Experience with policy administration platforms, particularly EIS and/or Guidewire
• Ability to support the upcoming EIS-to-Guidewire coexistence landscape and associated cross platform analysis
• Insurance domain experience will be helpful, but the most critical need is strong technical analysis capability and the ability to quickly understand complex system interactions.

Skills:

Provide Subject Matter Expertise:

• Serve as a go-to resource for business stakeholders, providing in-depth knowledge of the applications and platforms.
• Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.
• Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.

Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements:

• Collaborate as needed with BSA and other business partners to capture all necessary business needs by leveraging Business Requirements Document (BRD)
• Validate the technical requirements support the business requirements, delivering expected features and functionality

Create, Maintain and Update Documentation:

• Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria
• Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc.
• Ensure that all documentation is up-to-date and accessible to relevant stakeholders.

Assist with Business Involvement in Testing and Training:

• Assist with user acceptance testing (UAT) sessions.
• Assist with development and delivery of systems related training materials and sessions to help users effectively utilize new or enhanced applications.

Perform Data Analysis and Reporting:

• Extract, analyze, and interpret data to support business decisions and project outcomes.
• Contribute to reports and dashboards to track project progress and performance metrics.