IT Solutions Specialist

User Training

• Conduct onboarding and refresher training sessions for end users across departments
• Prepare training materials, user guides, and process documentation
• Assess user competency and provide follow-up coaching where needed

User Support

• Serve as first point of contact for system-related issues and requests
• Diagnose, troubleshoot, and resolve user-reported problems in a timely manner
• Escalate complex issues appropriately and follow through to resolution
• Maintain a log of support tickets, resolutions, and recurring issues

Software Development

• Design, develop, customize, and maintain internal software solutions and system modules based on business requirements
• Participate in the full development cycle: requirements gathering, development, testing, deployment, and documentation
• Maintain and improve existing systems, including bug fixes and enhancements

Solutions & Process Improvement

• Analyze business problems and recommend system-based or process-based solutions
• Work with department heads to identify inefficiencies and propose improvements
• Evaluate whether problems require configuration changes, custom development, or workflow adjustments
• Document solutions so they are repeatable and transferable

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field FRESH GRADUATES ARE WELCOME TO APPLY!
• 2 years plus of relevant experience in software development, systems support, or a similar IT solutions role
• Proven experience in software development (web or business applications)
• Demonstrated experience training end users and producing user documentation
• Hands-on experience providing technical support in a business environment
• Track record of analyzing problems and delivering working solutions, not just workarounds
• Strong communication skills — able to explain technical concepts to non-technical users
• Willing to work on site daily from Monday-Friday 8am-6:30pm.

Skills Required:

• Familiarity with databases (SQL) and at least one programming language (e.g., Python, JavaScript)
• Experience with ERP systems (Odoo experience is a strong advantage)
• Odoo module development or configuration experience
• Business process mapping and requirements documentation
• Basic networking and IT infrastructure knowledge

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person