IT Specialist

Responsibilities

• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
• Manage daily operations of the IT department
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
• Coordinate with Regional and Global IT team for IT Policy compliance
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use
• Offer suggestions for possible upgrades and changes within the IT department
• Provide first contact support both of Infrastructure and DMS System
• Any other duties as and when required by senior company managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
• Support new employee onboarding, including IT orientation and equipment preparation.
• Support IT audit activities and ensure compliance with company policies and IT standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT operations, infrastructure, and solution delivery.
• Strong IT, problem-solving, and communication skills.
• Proven experience in managing IT infrastructure, systems, and multiple IT projects.
• Strong stakeholder and vendor management skills, with the ability to manage multiple priorities effectively.
• Good command of English, both written and spoken.
• Proactive, hands-on, and passionate about driving IT improvements and delivering impactful solutions.