IT Specialist

We are seeking a proactive and customer-focused IT Support Executive to provide technical support across our offices and retail outlets. The role involves supporting end users, maintaining IT infrastructure, administering Microsoft 365, managing company devices, and assisting with IT projects and digital transformation initiatives. This is an excellent opportunity for someone who enjoys problem-solving and wants to grow their career in enterprise IT.

Key Responsibilities:

Business Systems Support Support various business platforms including:

• POS systems
• CCTV systems
• WhatsApp Business
• Printing systems
• NAS storage
• Business applications
• Cloud services
• Network & Infrastructure

IT Operations:

• Maintain accurate IT asset inventory
• Update documentation and SOPs
• Coordinate with external vendors
• Perform preventive maintenance
• Ensure security best practices are followed
• Participate in IT improvement projects

End User Support:

• Provide first and second-level IT support for office and outlet staff
• Troubleshoot Windows PCs, laptops, printers, mobile devices and peripherals
• Install, configure and deploy hardware and software
• Set up workstations for new employees
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and Office applications
• Resolve user issues efficiently while maintaining excellent customer service

Microsoft 365 Administration:

• Create and manage user accounts
• Manage licenses and shared mailboxes
• Configure distribution lists
• Assist with mailbox troubleshooting
• Perform user onboarding and offboarding

Ad-Hoc Projects and Deliverables:

• Assist in the planning, implementation, and deployment of IT-related projects across the organisation.
• Participate in system upgrades, infrastructure improvements, and technology rollouts.
• Support digital transformation initiatives, process automation, and new technology implementations.
• Assist in the planning, implementation, and deployment of IT-related projects across the organisation.
• Participate in system upgrades, infrastructure improvements, and technology rollouts.
• Support digital transformation initiatives, process automation, and new technology implementations.

Job Requirements:

• Maintain contactable during restaurant operating hours
• Entry level knowledge of TCP/IP, DHCP, DNS, Wi-Fi
• Troubleshooting skillset
• Communication and interpersonal skills
• Able to work independently and manage multiple priorities
• Minimally 2 Years experience IT Support Experience (Preferred with POS + Office)

Company Name : BYD by 1826

About Us :

Welcome to BYD by 1826, a distinctive fusion of casual-premium dining and automotive retail, offering a remarkable experience that caters to both food lovers and car enthusiasts. Building upon the successful concept of the highly-regarded 1826 Restaurant (Boat Quay), BYD by 1826 represents an innovative union of style, functionality, and sophistication.

Situated in the city's vibrant heart, our two concept stores (Boat Quay and Suntec City) combines the relaxed yet premium dining experience of the 1826 Restaurant with an exclusive showroom showcasing BYD, a globally celebrated manufacturer of electric vehicles and state-of-the-art automotive technology. BYD is currently the world’s largest electric vehicle manufacturer, overtaking Tesla in 2022. With this new concept, we lead the way in delivering a unique, integrated dining and shopping encounter.

What We Do :

BYD by 1826 provides guests with the opportunity to delight in exceptional cuisine in a laid-back yet elegant atmosphere, while simultaneously discovering an array of BYD's most advanced and innovative electric vehicles. We seamlessly blend two traditionally separate experiences into a cohesive and memorable event.

Our restaurant features culinary creations from top-notch chefs; who take pride in developing a diverse menu inspired by seasonal ingredients and global food trends. Our auto showroom presents an impressive collection of BYD vehicles, complete with a team of well-informed, passionate sales professionals always ready to assist and educate.

Our Culture :

Our pursuit of excellence defines every aspect of our work. Our team consists of dynamic, enthusiastic, and forward-thinking individuals with a deep appreciation for food and automotive culture. We cherish diversity, collaboration, and mutual respect, fostering an environment that promotes professional growth and development.

Join Us :

Whether your passion lies in crafting unique gastronomic experiences or in bringing the latest in electric vehicle technology to the public, we encourage you to explore our open positions. We're continuously on the lookout for skilled individuals who thrive in a fast-paced, creative, and customer-focused environment.

Join BYD by 1826 and play a pivotal role in reshaping the conventional boundaries of dining and retail.