IT Specialist

We are seeking a skilled and self-motivated IT Specialist to be the primary contributor managing our organization’s IT infrastructure. The ideal candidate will not only possess technical expertise in Microsoft Office 365 administration, Hyper-V virtualization, Veeam backup solutions, and phone systems, but also bring a great attitude and a strong commitment to doing whatever is necessary to support the team and end users. This role requires a proactive individual who can both strategically plan and actively implement and maintain IT systems to ensure optimal performance and reliability.

Education Bachelor’s degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Microsoft Office 365 Administration:

• Manage and administer Microsoft Office 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.

• Ensure seamless integration and compatibility of Office 365 applications within the organization.

• Hyper-V Virtualization:

• Oversee the deployment, configuration, and maintenance of virtual machines using Hyper-V.

• Optimize virtualization infrastructure for efficiency and resource utilization.

• Veeam Backup:

• Implement and manage Veeam backup and recovery solutions to ensure data integrity and availability.

• Regularly test and update backup procedures to mitigate data loss risks.

• Phone System Management:

• Administer and maintain the organization’s phone system, ensuring reliable communication channels.

• Collaborate with vendors to implement updates, upgrades, and troubleshoot issues.

• Help Desk Operations:

• Serve as the primary point of contact for IT support, resolving technical issues in a timely manner.

• Implement and enforce best practices for incident management and service request fulfillment.

• End User Support:

• Provide support and training to end-users on IT systems and applications.

• Proactively address end-user concerns, working to improve user experience and satisfaction.

• Positive Attitude and Team Collaboration:

• Demonstrate a positive attitude and a willingness to collaborate with team members.

• Take initiative to support colleagues and contribute to a positive work environment.

• Security and Compliance:

• Implement and enforce security measures to safeguard the organization’s IT assets.

• Ensure compliance with relevant regulations and industry standards.

• Budgeting and Procurement:

• Manage IT budget and recommend cost-effective solutions.

• Evaluate and procure IT hardware, software, and services.

Required Skills

• Proven experience as an IT Specialist or similar role
• Expertise in Microsoft Office 365 administration and Hyper-V virtualization technologies
• Experience with Veeam backup solutions
• Knowledge of phone systems and telecommunication technologies
• Strong problem-solving and decision-making abilities

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Windows Server – Hyper-V
• Veeam Certified Engineer (VMCE)

Location Ann Arbor, MI