IT Specialist

About the role

The IT Specialist is an entry-level role designed to build a broad foundation across Global IT Infrastructure and Port Container Terminals Operations. The position begins with end-user computing support—handling mobile devices, Microsoft 365 and common workplace applications—before progressing into general network, Wi-Fi and firewall troubleshooting under guidance. The role provides exposure to multiple infrastructure technologies rather than immediate specialization.

Key responsibilities

• Provide first-line and second-line support for end-user devices, Microsoft 365, printers, meeting-room technology and standard business applications.
• Prepare, deploy, maintain and retire laptops, desktops and mobile devices in line with company standards.
• Record, prioritize and resolve incidents and service requests; document fixes and escalate issues with clear technical information.
• Troubleshoot basic LAN, WAN, Wi-Fi, VPN, DNS, DHCP and connectivity issues using approved tools and procedures.
• Assist with firewall and network troubleshooting, including reviewing connectivity paths, rules and logs under supervision.
• Support asset inventory, patching, endpoint security, access management and other infrastructure housekeeping activities.
• Work with terminal IT teams and vendors during incidents, maintenance and small technology deployments.
• Complete a supervised terminal-yard rotation to learn operational workflows, safety requirements and the impact of IT services on terminal operations.
• Contribute to knowledge articles, checklists and continuous service improvements while following security, change and safety processes.

About you

• Bachelor's degree or diploma in IT, Computer Science, Engineering or a related field; recent graduates are encouraged to apply.
• 0–2 years of relevant work experience, internship or hands-on technical support experience.
• Basic understanding of Windows, macOS, mobile devices, Microsoft 365 and computer hardware.
• Basic networking knowledge, including IP addressing, DNS, DHCP, Wi-Fi and VPN concepts.
• Strong troubleshooting mindset and ability to learn unfamiliar technologies.
• Clear written and verbal English communication and a service-oriented attitude.
• Curious, practical and willing to learn by doing.
• Communicate well with users, ask questions when unsure and take ownership of tasks through to completion.