IT Specialist

At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results.

We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!

We have a current opening for an IT Specialist at our Sacramento, CA office.

The IT Specialist provides technical assistance and support to end users, troubleshooting hardware, software, and network issues. This role handles both routine support requests and escalated tickets requiring deeper investigation and may contribute to IT projects and system administration tasks.

Success in the position is achieved through the following duties & responsibilities:

Support End Users Experience

• Support end user’s devices (computers and mobile devices) while on site and document via the Fresh Service ticketing system.

• Meet SLA metrics and report out recommended process improvements.

• Setting up new systems, machinery, or networks at a designated site.

• Executive support

• Frequent site visits.

End User Support

• Serve as a point of contact for technical support requests via phone, email, chat, or ticketing system

• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices

• Escalate complex issues to Tier 2/3 or vendors when appropriate, with thorough documentation

Systems & Administration

• Manage user accounts, permissions, and groups in Active Directory and Microsoft 365

• Assist with configuration and maintenance of endpoints via MDM tools

• Support deployment of hardware and software across the organization

• Maintain asset inventory and lifecycle tracking

Infrastructure & Networking

• Troubleshoot network issues (DNS, DHCP, VPN, wireless connectivity)

• Assist with printer, peripheral, and conference room AV support

• Support patching and software update processes

Documentation & Process

• Document resolutions and maintain the knowledge base

• Follow and contribute to IT SOPs and runbooks

• Track and meet SLA targets

Requirements

Education & Experience

• High School Diploma or GED Equivalent

• On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification preferred.

• 2+ years supporting a help desk or related technical support experience.

• Valid Driver’s license

Required Skills & Abilities

• Windows 10/11 and Microsoft 365 administration

• Active Directory user and group management

• Strong troubleshooting and analytical skills

• Clear communication with both technical and non-technical users

• Familiarity with ITSM platforms (Ticketing systems)

• Basic PowerShell or scripting knowledge a plus.

• Ability to travel to locations across California possibly once a month for 1-2 days

• Ability to operate company vehicles

Safety & Physical Requirements

• Must wear proper PPE while on jobsites.

• Must comply with all safety standards and procedures.

• Sit, stand, and walk during the duration of the workday.

• Will lift, carry, push, pull, kneel, crouch, and reach.

• Must be able to lift up to 50 pounds

• Ability to operate hand tools safely

Special Considerations

• Bi-lingual (English and Spanish) a plus
• General knowledge of hand tool/power tool for installations a plus
• Ability to be badged at Airports a plus

Salary Range

• $30.00/hour - $34.00/hour

We offer competitive wages plus benefits and 401(k).

Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees

Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time.

We promote a drug free workplace.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability