IT Specialist

About the role

IT Specialist Assistant responsible for assisting with installation of new hardware and software and training in product use, conducting manual and/or automated testing, documenting test results, and updating defect tracking systems, and assisting with IT-related work (software and hardware) in the office.

Key responsibilities

• Provide technical support and troubleshooting for company products
• Maintain general and technical knowledge of company products
• Identify all technical issues
• Provide training to end users as required
• Prepare product reports by collecting, analyzing, and summarizing information and trends
• Assist with installation of new hardware and software
• Conduct manual and/or automated testing and document test results
• Update defect tracking systems

About you

• SMK/SMA degree in Information Technology, Informatics, Computer Science or related field
• New graduates welcome to apply; minimum 1 year work experience preferred
• Good communication skills both verbal and written to introduce products to customers personally and at field events such as conferences and seminars
• Understanding of Network Topography
• Understanding of connection and troubleshooting Hub/switch/router/wired/wireless
• Knowledge of hardware/hardware concepts and technology
• High initiative, motivated, hardworking, and able to work under pressure
• Valid driving license (SIM A) and able to drive a car for transportation to clients for installation/repair
• Experienced in problem solving and proposing improvements in IT field
• Honest and responsible, meticulous in work