IT Specialist

Job Summary
You'll be the primary IT liaison between HQ and our subsidiaries, keeping our infrastructure running, our users supported, and our systems continuously improving.

Key Responsibilities

1. Provide daily IT support for HQ and regional users — hardware, software, network, ERP/CRM systems
2. Maintain IT infrastructure including servers, network systems, and cloud platforms (Azure/Alibaba Cloud)
3. Perform system maintenance: patching, updates, antivirus management, and data backups
4. Manage IT security — user access controls, endpoint protection, and system compliance
5. Support employee onboarding/offboarding with account setup, access rights, and device allocation
6. Coordinate with external vendors to ensure service levels are met
7. Manage IT asset lifecycle, inventory, hardware, and software licences
8. Develop and maintain IT policies, SOPs, and user guides
9. Participate in IT projects, system rollouts, and business initiatives
10. Identify and recommend technology improvements to enhance productivity and user experience
11. Perform any other ad-hoc duties as and when assigned by the Company.