IT Specialist

Job Summary:

We are seeking a versatile and proactive IT Specialist to manage and support our organization's technology infrastructure. The ideal candidate will have broad expertise spanning networking, systems administration, end-user support, security, and IT operations . This role is responsible for ensuring the reliability, security, and performance of IT systems while delivering excellent technical support to employees at all levels.

Key Responsibilities:

Networking

• Install, configure, and maintain LAN/WAN, Wi-Fi, VPN, and firewall infrastructure.
• Monitor network performance and troubleshoot connectivity issues.
• Manage switches, routers, access points, and network security devices.
• Maintain network documentation, IP address schemes, and topology diagrams.
• Implement and enforce network security best practices (VLANs, ACLs, segmentation).

Systems Administration

• Administer Windows/Linux servers, Active Directory, DNS, DHCP, and Group Policy.
• Administer Oracle Fusion ERP System.
• Manage virtualization platforms (e.g., VMware, Hyper-V) and cloud environments (e.g., Azure, AWS, Google Workspace, Microsoft 365).
• Perform regular system updates, patch management, and vulnerability remediation.
• Monitor server performance, storage capacity, and backup systems.
• Manage user accounts, permissions, and access control across systems.
• Ensure business continuity through backup, disaster recovery, and failover planning.

End-User Support

• Provide first- and second-line technical support (helpdesk/ticketing system) to staff.
• Troubleshoot hardware, software, printer, and peripheral issues.
• Set up and configure workstations, laptops, and mobile devices for new hires.
• Manage software installations, licensing, and updates.
• Deliver basic IT training and guidance to end users on systems and best practices.
• Maintain a positive customer-service approach when resolving issues.

Security & Compliance

• Implement and maintain endpoint protection, antivirus, and anti-malware solutions.
• Monitor systems for security incidents and respond to threats promptly.
• Enforce IT security policies, password policies, and data protection standards.
• Support compliance efforts related to data privacy and industry regulations.
• Conduct regular security awareness activities for staff.

IT Operations & Asset Management

• Maintain inventory of hardware, software licenses, and IT assets.
• Manage procurement and lifecycle of IT equipment.
• Maintain vendor relationships and coordinate with external IT service providers.
• Document IT processes, procedures, and system configurations (SOPs, knowledge base).
• Assist in IT budget planning and cost control initiatives.

Projects & Continuous Improvement

• Participate in IT infrastructure upgrades, migrations, and rollouts.
• Recommend and implement improvements to systems, processes, and tools.
• Stay current with emerging technologies and industry best practices.
• Support special projects as assigned by IT management.

Qualifications:

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

Experience

• 3 – 6 years of experience in an IT operation, systems administration, ERP, or networking role.

Technical Skills

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls).
• Experience with Windows Server and/or Linux administration.
• Experience in Oracle Fusion ERP System backends.
• Experience with Active Directory, Microsoft 365/Google Workspace administration.
• Experience with virtualization and/or cloud platforms (Azure, AWS, or GCP).
• Knowledge of endpoint security, backup solutions, and disaster recovery.
• Proficiency in troubleshooting hardware, software, and peripheral issues.
• Familiarity with ticketing/helpdesk systems (e.g., ServiceNow)

Certifications (Preferred)

• CompTIA Network+ / A+ / Security+
• Microsoft Certified: Azure Administrator / Modern Desktop Administrator
• Cisco CCNA
• ITIL Foundation

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication skills, able to explain technical issues to non-technical users.
• Strong organizational skills and ability to manage multiple priorities.
• Customer-service mindset with patience and professionalism.
• Ability to work independently and as part of a team.