IT Specialist

Position Description

SUMMARY

Responsible for setting up, managing, and troubleshooting Five Rivers MetroParks technological systems, in addition to providing support to users across the organization.

Duties/Responsibilities

To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons with disabilities as defined under the Americans With Disabilities Act.

• Performs routine maintenance and repairs to computer hardware and software systems. Identifies, researches, and troubleshoots technical problems.
• Assists in the installation, maintenance, and general support of systems.
• Provides support to end users on a variety of computer technology and software issues.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the status of work orders in a ticket tracking system to ensure timely resolution.
• Performs administrative duties within the IT department.
• Manages licenses, warranties, service agreement, inventory, and databases.
• Monitor the performance, security, backup, and recovery of the database.
• Assist other staff in special events and activities as required.
• Provide technical advice and assistance to office staff.
• Responsible for maintenance and backup of internal development servers.
• Install, configure and maintain software and hardware systems.
• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
• Maintains confidentiality of confidential or sensitive records and information.
• Works assigned schedule, exhibits regular and punctual attendance, and works outside of normal schedule as required.

ADDITIONAL RESPONSIBILITIES

• Provides service to the public, responding to questions, helping, and providing information.
• Collaborates internally, within and across departmental boundaries, to provide information and service to others in the organization to contribute to the effective operation of the agency and all staff.
• Performs special projects and serves on special committees as required or assigned.
• Assists departments with confidential requests requiring computer generated reports.
• Assists employees with proper use of office equipment as required.
• Performs other duties as assigned.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A combination of appropriate education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is:

Associate degree in information technology, Computer Science, or related field and two years of practical experience in IT support function.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Drivers' License which meets Five Rivers MetroParks' insurance carrier guidelines.

Additional Information

Candidates must successfully complete a criminal background check and drug screening test prior to employment.