IT Specialist

IT SPECIALIST / SITE & INFRASTRUCTURE SUPPORT LEAD

Position Overview

The IT Specialist / Site & Infrastructure Support Lead is responsible for the day-to-day delivery, maintenance, and coordination of IT services and infrastructure within the assigned site. The role combines hands-on technical support, hardware lifecycle management, storage and backup administration, preventive maintenance, documentation, vendor coordination, and site IT operations leadership.

The position serves as a key point of contact for site-level IT concerns and ensures that IT equipment, infrastructure, systems, and support services remain available, secure, compliant, and properly maintained.

The ideal candidate has 2–3 years of relevant IT experience, strong troubleshooting skills, good documentation discipline, and the ability to independently manage site IT activities while coordinating with internal IT teams and external vendors.

Key Responsibilities

1. Hardware Lifecycle Management

• Manage the complete lifecycle of IT hardware, including:

o Desktops and laptops

o Monitors and peripherals

o Network devices

o Printers and scanners

o UPS and related IT equipment

o Servers and storage devices

• Maintain an accurate IT Asset Inventory and hardware assignment records.

• Coordinate equipment deployment, relocation, replacement, upgrade, and retirement.

• Monitor hardware age, warranty status, end-of-life, and replacement requirements.

• Conduct hardware acceptance checks for newly delivered equipment.

• Ensure proper disposal or retirement of obsolete IT assets in accordance with company policy.

• Maintain records of asset ownership, serial numbers, configuration, location, and assigned users.

2. Hardware Repair & Preventive Maintenance

• Perform first- and second-level troubleshooting of hardware and endpoint issues.

• Diagnose and resolve problems involving:

o Workstations and laptops

o Storage devices

o Printers and peripherals

o Network equipment

o UPS and power-related IT equipment

• Perform preventive maintenance activities according to established schedules.

• Conduct regular inspection and health checks of site IT equipment.

• Coordinate warranty repairs and replacement of defective equipment.

• Identify recurring hardware failures and recommend corrective actions.

• Maintain preventive maintenance records and service reports.

3. NAS, Storage Management & Backup Solutions

• Administer and maintain NAS and local storage environments.

• Monitor storage capacity, performance, health, and availability.

• Manage shared folders, access permissions, and storage utilization.

• Configure and monitor backup jobs for critical site data and systems.

• Perform periodic backup verification and restoration tests.

• Maintain backup schedules and retention requirements.

• Investigate backup failures and coordinate corrective actions.

• Ensure critical data is protected through appropriate backup and recovery procedures.

• Maintain documentation of storage architecture, backup configuration, and recovery procedures.

4. Site IT Operations & Infrastructure Support

• Take ownership of daily IT operations within the assigned site.

• Ensure availability and proper operation of site IT infrastructure.

• Provide hands-on support for:

o LAN/WAN connectivity

o Wi-Fi

o Network equipment

o Internet connectivity

o Printers

o CCTV/physical security IT components, where applicable

o Server and storage infrastructure

o End-user computing devices

• Perform basic network troubleshooting, including IP configuration, DNS, DHCP, connectivity, and physical network issues.

• Coordinate with central IT, infrastructure teams, telecommunications providers, and vendors for escalated issues.

• Monitor site IT infrastructure and proactively identify potential service interruptions.

• Support IT-related activities for office moves, expansions, renovations, and new site deployments.

5. Preventive Controls & Policy Compliance

• Ensure site IT operations comply with company IT policies, standards, procedures, and security requirements.

• Conduct regular checks of:

o IT assets

o Backup status

o User access

o Network equipment

o Physical IT infrastructure

o Patch/update status

o Endpoint protection

o Equipment security

• Assist with IT audits and compliance assessments.

• Ensure appropriate controls are implemented for IT equipment and infrastructure.

• Identify control gaps and recommend corrective actions.

• Maintain evidence and documentation required for audits and compliance reviews.

• Promote adherence to information security and acceptable-use policies.

6. Technical Documentation

• Create and maintain accurate IT documentation, including:

o Network diagrams

o IT asset inventory

o Hardware configuration records

o Server/NAS documentation

o Backup procedures

o Preventive maintenance schedules

o Troubleshooting guides

o Standard Operating Procedures (SOPs)

o IT site documentation

o Vendor and support information

• Keep documentation updated following infrastructure changes.

• Maintain technical records for incidents, repairs, maintenance, and infrastructure changes.

• Develop simple knowledge-base articles and technical guides for recurring issues.

7. Vendor Management

• Coordinate with external IT vendors, contractors, and service providers.

• Manage vendor support requests, service calls, and technical escalations.

• Coordinate hardware repair, replacement, maintenance, and warranty claims.

• Monitor vendor performance against agreed service requirements.

• Review technical service reports and validate completed work.

• Assist in evaluating vendor quotations and technical proposals.

• Maintain vendor contact information, contracts, warranties, and service records.

• Escalate vendor performance or service issues to management when required.

8. Site IT Leadership & Coordination

• Act as the primary site-level IT technical lead for infrastructure and operational matters.

• Coordinate daily IT activities and prioritize site IT requirements.

• Provide technical guidance to junior IT staff and support personnel.

• Coordinate incident resolution and infrastructure-related activities with regional or central IT teams.

• Assist in IT project implementation and ensure site requirements are properly addressed.

• Provide regular updates on site IT status, risks, incidents, and ongoing activities.

• Identify opportunities to improve reliability, efficiency, security, and user experience.

• Serve as the technical point of contact during site IT incidents, maintenance activities, and infrastructure changes.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• 2–3 years of relevant IT experience, preferably in IT infrastructure, desktop support, site IT support, or IT operations.

• Strong hands-on experience with computer hardware, troubleshooting, and preventive maintenance.

• Working knowledge of:

o Windows operating systems

o PC/laptop hardware

o LAN/WAN networking

o TCP/IP

o DNS/DHCP

o Wi-Fi

o Printers and peripherals

o NAS/storage systems

o Backup solutions

• Experience maintaining IT asset inventories and technical documentation.

• Experience coordinating with third-party IT vendors.

• Good understanding of IT security, access controls, preventive controls, and IT policies.

• Strong troubleshooting and problem-solving skills.

• Good written and verbal communication skills.

• Ability to work independently and manage multiple IT priorities.

Preferred / Advantageous

• Experience with Synology, QNAP, or equivalent NAS platforms.

• Experience with backup solutions such as Veeam, Acronis, Synology Active Backup, or equivalent.

• Basic knowledge of virtualization technologies such as VMware or Hyper-V.

• Basic knowledge of Microsoft 365 / Azure / Active Directory.

• Experience with ITSM or ticketing systems.

• ITIL Foundation certification.

• CompTIA A+, Network+, Microsoft, or equivalent technical certification.

• Experience supporting multi-site or corporate IT environments.

Key Performance Indicators (KPIs)

The position may be measured using the following indicators:

• IT asset inventory accuracy

• Hardware availability and equipment uptime

• Preventive maintenance completion rate

• Incident response and resolution performance

• Backup success and restoration-test completion

• NAS/storage availability and capacity management

• IT documentation accuracy and completeness

• Vendor SLA/service performance

• Compliance with IT policies and preventive controls

• Recurring incident reduction

• Timely completion of IT projects and site activities

• User satisfaction with site IT support

Pay: Php20,000.00 - Php25,000.00 per month

Work Location: In person