IT Specialist

Job Summary: As an IT Specialist with our company, you will be responsible for assisting and maintaining all aspects of the company's information technology infrastructure. Your primary goal will be to ensure the smooth and efficient functioning of our technology systems, enabling our workforce to maximize productivity and efficiency. This role requires a strong understanding of IT operations, excellent problem-solving skills, and the ability to work collaboratively with various departments within the organization.

Responsibilities:

1. Infrastructure Management:

• Assist with the installation, configuration, and maintenance of the company's hardware and software systems, including servers, workstations, laptops, phones, tablets and peripherals.
• Monitor the performance of the IT infrastructure, identify and address any issues promptly, and implement improvements to optimize efficiency and reliability.

2. Network and Security:

• Assist the company's local area network (LAN) and wide area network (WAN) to ensure seamless connectivity and data transmission between different locations and departments.
• Implement and maintain robust cybersecurity measures to protect the company's sensitive data, networks, and systems from potential threats.

3. Software and Application Management:

• Coordinate the procurement, deployment, and maintenance of various software applications required by different departments.
• Provide technical support to employees for software-related issues, and ensure all software licenses are up-to-date and compliant.

4. Help Desk Support:

• Provide Tier 2 desktop and application support, including new user setup.
• Monitor windows server and server application performance to resolve issues.
• Support Microsoft Windows server technologies.
• Monitor network performance and resolve issues such as internet bandwidth problems and IP issues.
• Establish and assist/manage an efficient help desk system to address IT-related queries, incidents, and service requests from employees.
• Ensure timely resolution of IT support tickets, maintaining high levels of satisfaction.

5. Data Management:

• Knowledge of data backup and recovery procedures to ensure data integrity and disaster recovery readiness.
• Implement data retention policies to comply with regulatory requirements and protect the company's information assets.

6. IT Strategy and Planning:

• Identify opportunities for technology improvements and cost optimization to support the company's growth and business objectives.

7. Vendor Management:

• Interact with our external vendors and service providers and procure IT equipment

8. Training and Documentation:

• Conduct training sessions for employees to enhance their IT skills and promote cybersecurity awareness.
• Create and maintain comprehensive documentation for IT systems, processes, and procedures.

9. Duties can vary from time to time depending on need.

Requirements:

• Proven experience (2-5 years) in IT experience, preferably in a similar-sized organization.
• Strong knowledge of network infrastructure, cybersecurity, and data management best practices.
• Proficiency in various operating systems, software applications, and hardware components.
• Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues.
• Strong communication and interpersonal skills to collaborate effectively with employees at all levels.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Strong knowledge of setting up devices including Iphones, Laptops, Ipads, desktops.
• Microsoft Office

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person