IT Specialist

Job Summary

An IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. They support productivity through clear communication, accurate documentation, and consistent follow-through. Their work ensures employees can rely on technology support to stay focused and productive.

Responsibilities

• Respond to user tickets (hardware, software, access, device issues).

• Follow documented SOPs and runbooks for all troubleshooting steps.

• Perform initial triage and classification of incidents.

• Document all actions clearly and accurately in tickets.

• Support onboarding and offboarding tasks (account setup, device provisioning).

• Maintain excellent customer communication and expectations.

• Support monitoring, alert response, and operational checks.

• Escalate complex items to Specialist II or III.

  Requirements

• Strong fundamentals in troubleshooting and customer support.

• Ability to strictly follow SOPs and structured processes.

• Clear communication (written and verbal).

• Basic understanding of Windows/macOS, O365/Google Workspace, MFA, VPN, printers, and endpoints.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.