IT Specialist

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Key Responsibilities

• Deploy and troubleshoot Windows 11 computers for the Thailand office.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Respond in a timely manner to service issues and requests.
• Provide technical support across the company (in person, over the phone, or remotely).
• Liaise with Global IT in setting up accounts for new users.
• Oversee and determine timeframes for major IT projects, including system updates, upgrades, migrations, and outages.
• Run regular checks on network and data security.
• Improve IT security infrastructure to accommodate business needs and growth.
• Ensure that A/V equipment in office conference rooms is functional and up to date.
• Follow and enforce policies established by the Global IT team.
• Work with vendors to resolve issues such as office internet connectivity or phone problems.
• Design training programmes and workshops for staff.
• Conduct regular system audits.
• Support the Transport Management System (TMS), and assist users in escalating issues to the TMS team or APAC IT Manager.

Qualifications Required

• Associate’s or Bachelor’s degree in Information Systems or a related field.
• Around 3 years of relevant experience providing IT support.
• Good command of written and spoken English.
• General IT knowledge (backup, antivirus, anti-malware, PCs).
• Strong knowledge of workplace, network, and infrastructure.
• Able to work independently with minimal instruction on day-to-day work.
• Experience with Windows configurations and IT project management.