IT Specialist I

Job Summary This is a responsible technical and analytical position supporting the City's enterprise hardware, software, and network infrastructure. Responsibilities include supporting, maintaining, and upgrading all City desktops, laptops, tablets, smartphones, printers, copiers, telephones, Active Directory accounts, and related enterprise and standalone software applications. Work is performed under general supervision from the IT Director and/or Senior IT staff.

Essential Duties And Responsibilities

• Answer helpdesk calls, enter work orders, and ensure timely resolution for all enterprise hardware, software, and peripherals.
• Monitor, maintain, and repair City computers, laptops, desk phones, tablets, smartphones, copiers, printers, and related equipment.
• Configure, image, and replace computers and laptops using standard deployment methods.
• Receive and document work orders, ensuring timely completion.
• Work with Network and System Administrators to analyze and correct IT-related problems.
• Support the City’s mobile workforce through installation, maintenance, and upgrades of wireless devices and Wi-Fi technologies.
• Create, maintain, and remove Active Directory user and computer accounts.
• Assist with enterprise security modifications and documentation.
• Monitor and resolve malware, spyware, and virus issues via enterprise administration consoles.
• Track and log software licenses in compliance with agreements.
• Maintain an accurate inventory of technology equipment.
• Operate a City vehicle to travel to facilities for IT support.
• Perform related work as required.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Supervisory Responsibilities None

Knowledge, Skills, And Abilities

• Considerable knowledge of personal computer and laptop hardware.
• Thorough knowledge of Microsoft Office (including Outlook in an Exchange environment).
• Functional knowledge of computer networking in an Active Directory environment.
• Thorough knowledge of Microsoft operating systems; basic iOS and Android skills.
• Knowledge of computer security risks and vulnerabilities.
• Knowledge of configuring and maintaining wireless technologies.
• Ability to troubleshoot standard and proprietary applications.
• Ability to understand the City-wide network infrastructure.
• Responsible use of elevated permissions per IT policy.
• Ability to move and install moderately heavy equipment.
• Ability to follow complex oral and written instructions.
• Ability to establish and maintain effective working relationships.
• Commitment to workplace safety and reporting unsafe conditions.

Education And Experience Highschool diploma or equivalent; Associates degree in computer repair or related field preferred; 2 years of experience in technical computer support; or an equivalent combination of education, training, and experience that provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.

Licenses, Certifications, Special Requirements

• Valid State of Florida driver’s license.
• Maintain a valid telephone number.
• Ability to complete training and obtain certifications for new technologies.
• Must pass FDLE background check and certification.
• CompTIA A+ certification preferred.
• May be required to work overtime or alternate hours as needed.
• Position may be designated as Mission Critical by Department Director.

Physical And Mental Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, as established in the Americans with Disabilities Act.

Essential Physical Skills

• Ability to exert up to 50 pounds of force regularly.
• Ability to move and install computer equipment.
• Routine keyboard operation.
• Requires normal visual acuity, hearing, speaking, color perception, depth perception, and texture perception.

Mental Demands

• Ability to troubleshoot complex IT issues.
• Ability to work independently under limited supervision.
• Ability to handle multiple tasks with accuracy and timeliness.
• Strong problem-solving and analytical skills.

Supplemental Information Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work with some walking or standing.
• Exposure to power plant conditions requiring protective gear.
• Exposure to varying light conditions and computer monitors.
• Standard office and field conditions.
• May require local travel between City facilities.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Performs other related duties as assigned.

All City of Bartow employees are considered EOC essential in times of emergency. An e-role will be provided to each employee when an emergency is declared.

As a City of Bartow employee, you are a public servant of a local entity and are responsible to adhere to the Florida State Statute governing the Code of Ethics for Public Officers and Employees Florida State Statute Chapter 112. Additionally, all Bartow employees are subject to Chapter 119 of the Florida State Statutes which governs public records.