IT Specialist - SASN Lipa

About the role

AMA Computer College Inc. is seeking an IT Specialist - SASN Lipa to join our team at our Lipa City, Batangas location. This is a full-time position that plays a critical role in maintaining and supporting the technological infrastructure across our campus facilities. As an IT Specialist, you will be responsible for delivering comprehensive technical support, managing IT systems, and ensuring optimal performance of our computing environment. This position is fundamental to our operational success and directly impacts the user experience for our students, faculty, and administrative staff.

Key responsibilities

• Provide first and second-level technical support to end-users, resolving hardware, software, and network-related issues in a timely manner
• Install, configure, and maintain computer systems, servers, and peripheral devices across campus facilities
• Monitor network performance and security, identifying and addressing potential vulnerabilities
• Manage user accounts, access controls, and system permissions in accordance with institutional policies
• Perform regular system maintenance, backups, and updates to ensure data integrity and system reliability
• Troubleshoot and resolve connectivity issues, including LAN/WAN and wireless network problems
• Maintain accurate IT asset inventory and documentation
• Respond to and log technical support requests, providing clear communication to users throughout the resolution process
• Assist with IT infrastructure planning and upgrades as required

What we're looking for

• Technical certification such as CompTIA A+, Network+, or equivalent qualification in IT support
• Proven experience working in a help desk or IT support role within an educational or corporate environment
• Strong knowledge of Windows and/or Linux operating systems
• Proficiency in network troubleshooting and understanding of TCP/IP networking concepts
• Experience with hardware installation, configuration, and troubleshooting
• Familiarity with ticketing systems and IT service management principles
• Excellent problem-solving skills and attention to detail
• Strong communication abilities and customer service orientation
• Ability to work independently and manage multiple support requests concurrently
• Knowledge of security best practices and data protection principles
• Experience with system backup and disaster recovery procedures is advantageous

What we offer

St. Augustine School of Nursing, Inc. is committed to fostering a supportive work environment that values professional development and career growth. We offer competitive compensation, comprehensive benefits packages, and opportunities for continuous learning and skill development. We encourage a collaborative workplace culture where team members are supported in achieving their professional goals. Our commitment to work-life balance and employee wellbeing ensures that our staff can perform at their best whilst maintaining personal fulfilment.

About us

St. Augustine School of Nursing, Inc. is a leading educational institution dedicated to delivering quality technology education and training. With a mission to empower students through innovative computing education, we maintain state-of-the-art facilities and a commitment to academic excellence. Our institution values integrity, professionalism, and continuous improvement, creating an environment where both students and staff can thrive. We are proud of our reputation as a center of technological excellence and our contribution to developing skilled IT professionals for the industry.

Apply now

If you meet the above requirements and are interested in joining the St. Augustine School of Nursing team, we encourage you to submit your application today. Please include your CV, relevant certifications, and a cover letter outlining your IT support experience and why you are interested in this role.