IT Staff

Key Responsibilities:

• Provide technical support to employees for hardware, software, printers, networks, and other IT-related issues.
• Troubleshoot and resolve issues related to computers, laptops, printers, internet connectivity, email, and internal applications.
• Install, configure, maintain, and upgrade computer hardware, operating systems, and software.
• Perform routine maintenance and health checks on IT equipment to ensure smooth daily operations.
• Support the setup and maintenance of LAN/WAN, Wi-Fi, routers, switches, and internet connectivity.
• Install and update operating systems, antivirus software, and other required applications.
• Perform regular data backup and assist in data recovery when necessary.
• Maintain accurate documentation of IT support activities, troubleshooting, and maintenance records.
• Manage IT asset inventory, including asset registration, issuance, tracking, and disposal.
• Coordinate with external vendors for hardware repair, maintenance, or replacement when required.
• Support new employee onboarding by preparing computers, email accounts, and user access.
• Ensure compliance with company IT policies and basic information security practices.
• Respond promptly to IT incidents to minimize downtime and support business operations.

Qualification:

1. Minimum Diploma (D3), or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.

2. Minimum 1 year of experience as an IT Support or IT Staff is preferred. Fresh graduates with strong basic IT knowledge are welcome to apply.

3. Basic knowledge of computer hardware and software troubleshooting.

4. Familiar with Windows Operating System and Microsoft Office Suite.

5. Basic understanding of networking concepts, including LAN/WAN, TCP/IP, Wi-Fi, routers, and switches.

6. Basic knowledge of Active Directory and Microsoft Office 365 is an advantage.

7. Familiar with printer setup, file sharing, and remote support tools.

8. Strong problem-solving skills and good communication skills.

9. Able to work collaboratively in a team.

10. Willing to work on a rotating shift schedule, including weekends, public holidays, and national holidays:

    • Morning Shift: 08:00 AM – 05:00 PM
    • Afternoon Shift: 01:00 PM – 10:00 PM
    • Night Shift: 09:00 PM – 06:00 AM