IT STAFF

We are seeking a skilled IT Staff member to provide comprehensive support for hardware, software, and network systems for all users within our organization. The ideal candidate will possess strong technical expertise in troubleshooting and resolving hardware and software issues, maintaining network infrastructure, and providing training for Point of Sale (POS) software users.

Hardware Support:

• Diagnose and resolve hardware issues for desktops, laptops, printers, scanners, and other peripheral devices.
• Install, configure, and upgrade hardware components as needed.
• Perform routine maintenance to ensure optimal performance and reliability of hardware equipment.

Software Support:

• Provide technical support for various software applications used within the organization.
• Troubleshoot and resolve software-related issues reported by users.
• Install, configure, and update software programs as required.
• Collaborate with vendors to address software bugs and compatibility issues.

Network Support:

• Monitor and maintain network infrastructure including routers, switches, firewalls, and wireless access points.
• Troubleshoot network connectivity issues and implement solutions to ensure uninterrupted network services.
• Perform regular backups and implement security measures to safeguard network data.
• Assist in planning and implementing network upgrades and expansions.

POS Support Training:

• Conduct training sessions for users on the operation and functionality of Point of Sale (POS) software.
• Develop training materials, manuals, and user guides for POS software usage.
• Provide ongoing support and assistance to POS users, addressing any questions or concerns they may have.
• Stay updated on the latest features and updates of POS software to deliver effective training sessions.

PERKS AND BENEFITS:

• Monday to Friday work only (on-site)
• Salary offer depends on work related experiences
• Paid mandatory government contribution
• Promotion opportunities
• Offers medical & dental benefit
• With yearly appraisal
• Other perks & benefits

Job Qualifications

• Candidate must possess at least a Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in providing IT support for hardware, software, and network systems.
• Proficiency in diagnosing and resolving hardware and software issues.
• Strong understanding of networking concepts and protocols.
• Experience with POS software and familiarity with retail operations.
• Cisco and Windows Server knowledge is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Applicants must be willing to work in Mandaluyong City
• Full-Time position(s) available.