IT Staff

About the role

We are seeking a dedicated and technically capable IT Staff to support the day-to-day IT operations. The role is responsible for providing technical support to users, maintaining IT infrastructure and systems, troubleshooting hardware and software issues, and ensuring the availability and reliability of IT services to support daily business operations.

Key responsibilities

• Provide technical support to users and resolve hardware, software, network, and system issues.
• Maintain and monitor IT infrastructure, network, systems, hardware, and software to ensure optimal performance.
• Perform routine IT maintenance, system updates, backups, and security checks.
• Manage IT assets, user accounts, and access permissions.
• Coordinate with vendors for IT-related maintenance, support, and troubleshooting when required.
• Ensure the availability, reliability, and security of IT services to support daily business operations.

Requirments

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field
• Minimum 1–2 years of relevant experience in IT support, IT operations, or a similar role
• Strong knowledge of hardware, software, networking, and troubleshooting
• Experience with Windows OS, Microsoft Office, computer hardware, LAN/Wi-Fi, printers, and basic network configuration
• Familiarity with IT infrastructure, system maintenance, and user support
• Strong problem-solving, analytical, and troubleshooting skills
• Good communication skills and ability to provide effective support to users at various levels
• Proactive, detail-oriented, adaptable, and able to work independently or as part of a team
• Able to work under pressure and respond to IT issues in a timely manner
• Willing to be based in Bali