IT Staff / IT Support

We are looking for an IT Support / IT Staff who can help with the day-to-day technical needs of the company. The role will handle computer and network concerns, assist employees with technical issues, maintain IT equipment, and make sure our systems are working properly.

Responsibilities

• Provide technical support to employees for computer, software, printer, and network issues.
• Install and set up computers, laptops, printers, and other IT equipment.
• Troubleshoot hardware, software, and internet/network problems.
• Create and manage user accounts, email accounts, and system access.
• Perform basic computer maintenance, updates, and backups.
• Check and maintain network and internet connectivity.
• Keep track of company IT equipment and software.
• Assist employees with basic IT-related concerns and questions.
• Help with system upgrades, installations, and other IT projects.
• Keep records of IT issues, repairs, and maintenance.
• Coordinate with internet providers, suppliers, or outside IT support when needed.
• Follow company IT and security policies.
• Perform other IT-related duties as assigned.

Qualifications

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related course.
• At least 1 year of experience in IT support is preferred, but fresh graduates with relevant knowledge may also be considered.
• Familiar with Windows, Microsoft Office, computer hardware, and basic networking.
• Basic troubleshooting skills for computers, printers, and internet connections.
• Good communication and problem-solving skills.
• Can work independently and with a team.
• Willing to learn and handle different IT-related tasks.

Preferred Skills

• Basic knowledge of LAN, Wi-Fi, TCP/IP, routers, and switches.
• Familiarity with Microsoft 365 or Google Workspace.
• Basic knowledge of cybersecurity and data protection.
• Experience in handling IT equipment and inventory is a plus