IT STORE ASSISTANT

Key Responsibilities

·      Install, configure, maintain, and troubleshoot store technology, including POS terminals, payment peripherals, back-office computers, printers, barcode scanners, handheld devices, CCTV systems, UPS units, customer-counting devices, attendance machines, and related software.

·      Provide timely remote and on-site support for hardware, software, operating system, application, connectivity, and user-access issues.

·      Log, categorize, prioritize, investigate, resolve, and close incidents and service requests through the approved ticketing process; escalate unresolved or high-impact issues to the appropriate support team or vendor.

·      Monitor store connectivity and troubleshoot LAN, WAN, Wi-Fi, VPN, DHCP, TCP/IP, internet, and related network services.

·      Perform preventive maintenance, health checks, patching, software updates, configuration reviews, and equipment testing according to the maintenance schedule.

·      Support new store openings, relocations, renovations, and closures by coordinating installation, testing, cutover, handover, and post-opening support.

·      Support application releases and technology rollouts by conducting readiness checks, testing store devices, assisting deployment, and communicating issues to project teams.

·      Coordinate with internal IT teams, store operations, internet providers, and third-party vendors to restore services and complete assigned work.

·      Maintain accurate asset records, device assignments, warranty information, spare-parts usage, and movement of IT equipment.

·      Participate in shift, weekend, public-holiday, and on-call coverage as required to support retail operating hours.