IT Supervisor

Key Responsibilities

1. Odoo ERP Administration & Support

• Serve as the primary Odoo administrator and technical support for the organization.

• Manage Odoo users, roles, access rights, permissions, and security settings.

• Configure and maintain Odoo modules based on business requirements.

• Support key Odoo modules such as:

  • Sales
  • Purchase
  • Inventory
  • Accounting
  • Manufacturing
  • Human Resources
  • Payroll
  • CRM
  • Project Management

• Analyze business processes and recommend improvements through Odoo.

• Assist departments in using Odoo effectively and provide user training and guidance.

• Troubleshoot Odoo functional and technical issues.

• Coordinate with Odoo developers, implementation partners, or external consultants when customization or advanced technical support is required.

• Manage Odoo updates, upgrades, testing, and implementation of new features.

• Monitor data accuracy, system performance, workflows, and integrations.

• Assist in developing and maintaining Odoo reports, dashboards, automated actions, and workflows.

• Support Odoo data migration, import/export, backup, and recovery activities.

• Document Odoo configurations, procedures, customizations, and user requirements.

• Ensure Odoo is aligned with company policies, internal controls, and operational processes.

2. IT Infrastructure & Network Management

• Manage and maintain company servers, computers, network infrastructure, Wi-Fi, routers, switches, firewalls, and other IT equipment.
• Monitor network and system performance and ensure reliable connectivity.
• Troubleshoot hardware, software, network, and connectivity issues.
• Plan and implement infrastructure upgrades and improvements.
• Maintain proper documentation of network configurations and IT infrastructure.

3. Systems Administration

• Manage operating systems, servers, cloud services, business applications, and company IT systems.
• Create and manage user accounts, email accounts, access permissions, and system privileges.
• Perform system updates, security patches, maintenance, and upgrades.
• Monitor system availability and performance.
• Ensure proper backup and recovery procedures are implemented.

4. Cybersecurity & Data Protection

• Implement and monitor IT security policies and procedures.
• Protect company systems, Odoo, and business data against unauthorized access, malware, phishing, and other security threats.
• Manage user access controls and security permissions.
• Monitor and respond to cybersecurity incidents.
• Ensure regular backup of critical IT and Odoo data.
• Assist in disaster recovery and business continuity planning.
• Promote cybersecurity awareness among employees.

5. Technical Support & Helpdesk

• Supervise daily IT support activities and ensure timely resolution of technical concerns.
• Provide technical support for computers, printers, networks, software, Odoo, and other business systems.
• Diagnose and resolve hardware, software, network, and ERP-related issues.
• Maintain records of IT incidents, resolutions, and recurring problems.
• Establish service standards for IT support and monitor response times.

6. IT Team Supervision

• Supervise, train, and evaluate IT personnel.
• Assign daily tasks and monitor team performance.
• Provide technical guidance, coaching, and mentoring.
• Establish IT procedures, standards, and best practices.
• Ensure proper coordination between IT staff and other departments.

7. IT Asset & Vendor Management

• Maintain an accurate inventory of computers, servers, network equipment, software licenses, and other IT assets.
• Monitor warranties, subscriptions, licenses, and service contracts.
• Coordinate with Odoo partners, software providers, internet service providers, hardware suppliers, and other IT vendors.
• Evaluate technology solutions and provide recommendations to management.
• Assist with IT procurement and budget planning.

8. IT Projects & Process Improvement

• Lead or assist in IT and Odoo implementation projects.
• Identify opportunities to automate manual processes using Odoo and other technology solutions.
• Work with department heads to document business requirements and translate them into system solutions.
• Coordinate system testing, user acceptance testing (UAT), deployment, and post-implementation support.
• Recommend improvements that increase productivity, data accuracy, and operational efficiency.