IT Supervisor

The IT Supervisor leads the daily operations of the IT department, supervising technical support staff and overseeing facility IT infrastructure, network security, server maintenance, and manufacturing IT systems. The IT Supervisor reports to the IT Manager (or immediate supervisor). This role is responsible for ensuring system uptime, managing vendor relationships, driving IT project execution, maintaining EHS and data compliance, and aligning technical strategy with operational goals. The IT Supervisor oversees IT Helpdesk and Technical support staff. The IT Supervisor role is Full-Time.

Job Duties:

· Team Leadership & Supervision: Manage, train, and mentor a team of 2-4 IT Helpdesk and technical support staff. Direct daily workflow, assign helpdesk tickets, oversee performance evaluations, and manage shift coverage.

· Operations & Manufacturing Alignment Provide on-site or remote IT support to other company facilities, including travel as needed, at the discretion of management.

· Infrastructure Strategy & Security: Oversee deployment, maintenance, and security of network architecture, servers, telecommunications, ERP platform, SCADA, PLC. Establish robust backup protocols, vulnerability management, and disaster recovery plans. Respond to and manage IT security incidents in accordance with the company’s internally established incident response process.

· Vendor & Asset Management: Source, evaluate, and manage relationships with external IT vendors, service providers, and software licensors. Oversee hardware lifecycle management, ISO 27001 principles, SOC 2 principles, and hardware decommissioning.

· Operations & Manufacturing Alignment: Partner with manufacturing and facilities leads to maintain OT/IT integration, minimize production downtime, and ensure cleanroom/EHS safety protocol compliance.

· Reporting & Budgeting: Prepare regular status reports on system metrics, security posture, and active projects for senior management. Prepares budget recommendations for senior management review.

· Other duties as assigned

Knowledge, Skills and Abilities:

· Able to read and understand OEM manuals and information

· Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside Vendors and internal staff

· Clear communication with both technical teams and non-technical stakeholders

· Windows and Microsoft Office environment skills

· Ability to work independently and in a team environment

· Strong writing skills to document changes and additions to IT systems

· Able to effectively use test equipment, accessories, tools, and peripheral equipment

· Strong leadership, budget tracking, vendor negotiation

· Advanced network/server troubleshooting

Education / Experience:

· Bachelor’s degree in Information Technology, Computer Science, or related field with 3-5 years of IT experience (or an equivalent combination of education and hands-on experience).

· Prior experience leading projects or supervising technical staff. CompTIA Network+, Security+, CCNA, Microsoft 365 Certified, Azure Administrator Associate, or equivalent industry certifications.

Physical Requirements and Working Conditions:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be considered to enable people with disabilities to perform the described essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear, sit and use their hands and fingers, to handle or feel, stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

· Multiple environments – office, outdoors Cleanroom, moderate noise

· Cleanroom gowning and ESD (electrostatic discharge)

· Occasional lifting, pushing, and pulling of up to 30 pounds

· Occasional bending and squatting and use of ladders to reach difficult to reach areas

· Long periods spent sitting and using or operating computer and IT equipment

· Occasional exposure to voltages from low voltage to 220V

· Occasional overtime, after hours work depending on business needs

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Ability to Commute:

• Hillsboro, OR 97124 (Required)

Work Location: In person