IT Supplier Relationship Manager

This is a hybrid position that requires candidates to be onsite at our Rosemont, IL Headquarters 2-3x per week (every other day).

Position Responsibilities:

• Responsible for the development, maintenance, and adoption of the IT SRM governance framework (e.g., segmentation, cadence, RACI, standards, templates, and tools) across IT and applicable suppliers
• Support supplier lifecycle management activities (onboarding, changes, renewals, and exits), including defining requirements, decision points, and success criteria, in coordination with internal stakeholders
• Lead performance governance (e.g., SLAs/XLAs, KPIs, scorecards, and QBRs), including monitoring performance, identifying issues, facilitating escalations as appropriate, and supporting corrective action plans
• Support commercial and contract management activities in partnership with Procurement and Legal (e.g., negotiation support, renewal planning, obligation tracking, change control, and dispute/escalation processes)
• Support supplier value realization and financial oversight, as applicable (e.g., cost transparency, budget/forecast considerations, and consumption/unit economics), and identify optimization opportunities
• Coordinate third-party risk and compliance activities with IT Risk/Security, including due diligence, periodic reviews, remediation tracking, and documentation, in accordance with applicable policies and standards
• Other projects or duties as assigned

Required Education and Experience:

• Bachelor’s Degree in Information Technology, Business, or a related field with 4 to 6 years of experience in IT vendor management/supplier relationship OR High School Diploma/General Education Degree (GED) with 7 to 9 plus years of experience in IT vendor management/supplier relationship
• Working knowledge of key IT platforms and disciplines, with the ability to translate operational, commercial, and technical considerations into business recommendations.
• Demonstrated executive communication and negotiation skills, with the ability to influence stakeholders at multiple levels.
• Demonstrated success leading in matrixed environments and operating effectively amid ambiguity and change.
• Demonstrated results orientation and customer focus, with a commitment to service excellence and continuous improvement. Ability to facilitate discussions and deliver clear, structured presentations.
• Experience designing, implementing, and maturing supplier/vendor management models aligned to evolving business needs.

Preferred Education and Experience:

• Bachelor’s Degree (e.g. Information Technology, Business Administration, etc.)
• Proven experience implementing AI and/or automation solutions that streamline processes and procedures, improve data quality and reporting, and deliver measurable efficiency gains, including:
  • GenAI prompting and prompt playbooks (QBR summaries, exec briefs, escalations, supplier comms)
  • AI-assisted RFP analysis and contract review (extract terms/obligations; compare clauses)
  • Supplier performance and risk analytics (trends, early warnings, mitigations)
  • Workflow automation for SRM (intake, approvals, evidence, reminders, action tracking)
  • KPI design and automated scorecards/dashboards (QBR and governance reporting)
  • Evaluate/pilot AI-enabled tools; drive adoption and change management
  • AI-supported knowledge management (templates, playbooks, FAQs)