IT Support 30-40K

• Stable end-user support role with broad IT exposure
• Mix of Deskside and Application Support responsibilities

About Our Client Our client is within the technology and telecoms industry in Hong Kong.

Job Description

• Provide onsite and remote technical support for end-users across hardware, software, and mobile devices
• Troubleshoot and resolve issues related to PCs, laptops, printers, peripherals, and handheld devices
• Deliver application support following established SOPs and support procedures
• Assist users with system access, configurations, performance issues, and business application enquiries
• Coordinate with infrastructure teams, application owners, vendors, and business stakeholders to resolve incidents
• Support employee onboarding, IT setup, and user account management activities
• Maintain accurate IT asset inventory and lifecycle records
• Perform preventive maintenance and contribute to operational documentation and knowledge sharing
• Assist with system monitoring, software updates, backups, and routine IT administration tasks
• Ensure compliance with IT security standards, policies, and operational best practices
• Manage support tickets and ensure timely resolution of end-user requests
• Lead and coordinate daily support activities and incoming work assignments when required

The Successful Applicant

• Diploma or Degree holder in Information Technology, Computer Science, or a related discipline
• 3-5 years or above of hands-on IT support experience
• Strong experience in both Deskside Support and Application Support environments
• Proven troubleshooting skills for PCs, laptops, peripheral devices, and end-user computing equipment
• Good understanding of Microsoft 365, Office applications, and common business systems
• Experience supporting users based on SOPs, knowledge bases, and documented processes
• Familiarity with ticketing platforms such as ServiceNow, Jira, Remedy, or equivalent tools
• Knowledge of ITIL concepts and IT service management practices is preferred
• Strong stakeholder management and vendor coordination experience
• Demonstrated leadership experience supervising a small support team or coordinating support workloads
• Customer-focused mindset with excellent problem-solving and communication skills
• Fluent in Cantonese and English; Mandarin is an advantage
• Able to work independently while collaborating effectively with cross-functional teams

What's on Offer

• Competitive salary and benefits package.
• Exposure to both application and infrastructure support functions
• Collaborative team environment with leadership opportunities

If you're ready to contribute your IT expertise in the technology and telecoms industry, apply for this role in Hong Kong today.

Contact: Michael Loe Quote job ref: JN-072026-7072721