IT Support / Admin

KEY RESPONSIBILITIES

1. Computer and Technical Support

• Provide basic troubleshooting and technical support for desktop computers, laptops, monitors, keyboards, mice, and other IT equipment.
• Diagnose and resolve common hardware and software issues.
• Assist employees with operating system, application, and basic configuration concerns.
• Install and update required software and applications.
• Perform basic computer maintenance and preventive checks.
• Coordinate with external IT vendors or service providers for issues beyond the scope of basic troubleshooting.

2. Printer and Office Equipment Support

• Set up and troubleshoot company printers, scanners, and other office equipment.
• Assist employees with printer connectivity, printing, scanning, and basic configuration issues.
• Monitor the condition of IT-related office equipment and report repair or replacement requirements.
• Maintain basic records of IT equipment and assigned devices.

3. Internet and Network Support

• Provide basic troubleshooting for internet connectivity and Wi-Fi issues.
• Check network connections, cables, routers, switches, and related equipment.
• Coordinate with the internet service provider or network vendor when necessary.
• Report recurring connectivity issues that may affect business operations.

4. Livestreaming and Entertainment Operations Support

• Provide technical support to the company's TikTok livestreaming and entertainment operations.
• Assist in setting up and checking computers, monitors, cameras, microphones, speakers, lighting equipment, and other livestreaming-related equipment.
• Perform basic troubleshooting during livestream sessions.
• Assist livestream operators, hosts, talents, and operations personnel with technical concerns.
• Check internet connectivity and equipment before scheduled livestream activities.
• Respond to urgent technical issues that may interrupt or affect livestream operations.
• Assist with the setup, transfer, and proper storage of livestreaming and production equipment.
• Coordinate with operations and management regarding equipment requirements and technical issues.

5. Equipment Maintenance and Inventory

• Conduct regular basic preventive maintenance and inspection of company IT and technical equipment.
• Maintain an updated inventory of computers, printers, networking devices, livestreaming equipment, and other company-owned technical assets.
• Monitor equipment condition and recommend repair, replacement, or upgrade when necessary.
• Ensure proper handling, storage, and use of company equipment.
• Report lost, damaged, defective, or malfunctioning equipment.

6. User Support

• Provide basic technical assistance to employees and operations personnel.
• Guide users on proper use of company computers, applications, and equipment.
• Respond to IT-related concerns in a timely manner.
• Maintain a simple record or ticket log of reported IT concerns and actions taken.

7. IT Security and Compliance

• Assist in maintaining basic security of company computers and IT equipment.
• Ensure company devices are protected with appropriate passwords, security software, and system updates.
• Report suspicious software, unauthorized access, or potential security incidents to management.
• Maintain confidentiality of company information, accounts, files, and systems.

QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent technical experience/certification.
• Basic knowledge of computer hardware and software troubleshooting.
• Basic knowledge of Windows operating systems and common office applications.
• Basic knowledge of printers, Wi-Fi, networking, and internet troubleshooting.
• Familiarity with livestreaming equipment and platforms such as TikTok Live is an advantage.
• Knowledge of cameras, microphones, audio equipment, lighting, and livestreaming software is an advantage.
• Willing to provide on-site technical support during livestreaming and entertainment operations.
• Good communication and problem-solving skills.
• Able to work in a fast-paced startup environment.
• Willing to work flexible hours when required by livestreaming or operational activities.