IT Support Administrator

• The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day
• We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience
• Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows
• We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure
• As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives
• Locally support and troubleshoot users within our NYC office
• Remotely support and troubleshoot our end user’s problems
• Educate on and enforce our IT compliance and policy obligations
• Maintain our Zoom Rooms and AV hardware within conference rooms
• Monitor for security threats and malware, staying ahead of the curve to protect our users
• Occasionally maintain the in-office, local network infrastructure
• Maintain enterprise systems and company IT assets such as servers and desktops

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth- Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation
• Experience with machine and account provisioning and deprovisioning
• Flexibility to work with all types of technology
• Experience with macOS administration and support
• Experience managing formal ticketing systems
• Experience managing Enterprise security:
• Ability to improvise and find immediate solutions
• Email security—tools for signed/encrypted email communication
• Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
• Mobile device management technologies
• MacOS, Windows, Printers, Network devices, etc
• Experience administering SaaS technologies
• Willing to grow, learn, and be proactive in finding new, efficient solutions
• Self motivated to learn and advance their career within IT
• Experience administering Google for Business
• Experience with AV systems
• Ability to explain difficult technical concepts without being condescending
• Apple Certified Associate or ACSP certification
• Automation and scripting experience
• Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
• Confidence to maintain office IT infrastructure on their own, as needed