IT Support Administrator

About Us

Jestac Pte Ltd is a trusted 3M Authorised Distributor and a recognised leader in architectural and interior solutions, backed by over 33 years of industry experience. We specialise in high-quality window films, decorative vinyl films, and glass finishes. Join us and be part of a team that transforms spaces while enhancing building performance and maintenance efficiency.

Key Responsibilities

We are looking for an IT Support Administrator to support our day-to-day IT operations, provide technical support to end users, and assist in maintaining and improving our IT systems and infrastructure.

• Manage, troubleshoot and maintain IT infrastructure, hardwares and laptops for day to day operations.
• Provide Level 1 and Level 2 technical support for user access requests, login errors, and permission issues.
• Diagnose and resolve basic technical issues.
• Manage IT onboarding and offboarding lifecycle processes including user account creation and removal, system setup, and IT asset deployment.
• Support Microsoft 365 and Active Directory administration, including user accounts creation / deletion, access rights, software licenses, subscriptions and group permissions.
• Assist with basic server maintanance, system monitoring and log reviews.
• Provide L1 technical support for ERP (Microsoft Dynamics 365), and coordinate with vendors on system support, enhancements and maintenance.
• Support and maintain Power Automate workflows, Power BI dashboards, and Excel reports to improve business process automation and reporting accuracy.
• Liaise with third-party IT vendors and service providers for IT related matters/renewals.
• Mange and maintain IT asset inventory and records.
• Work with internal departments to understand IT requirements and support the implementation of system improvements, and process enhancements.
• Support IT projects and perform IT related duties assigned.

Requirements

• At least a Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 2 years of relevant IT experience.
• Hands-on experience in IT infrastructure, networking, hardware, and software and end user support.
• Good knowledge of Microsoft 365 administration including user accounts, access rights, licenses, and subscriptions.
• Strong troubleshooting and problem-solving skills with the ability to work independently and manage multiple IT issues.
• Experience supporting ERP system, particularly in Dynamics 365 will be preferred.
• Experience with Power Automate, Power BI, and Excel for workflow automation, reporting, and data analysis will be an added advantage.
• Organised, responsible and proactive in resolving IT issues and supporting process improvements.